Refund & Return Policy

Refund & Return Policy:

We will gladly accept items for exchange if they were received damaged or defective in anyway. If you receive a damaged item within 48hours take a picture of the item(s) along with the original packing slip and email them to help.sleepingbeauty@gmail.com explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the process we take to get your item(s) replaced. In order for us to maintain the quality of our products we will not accept any returns of products for reasons other than them being damaged or defective. We apologize in advance for any inconvenience this may cause.

 

  • If we approve a refund for any reason after products have been shipped, that refund will be given as a store credit only!

 

PLEASE BE ADVISED that any order discrepancies must be reported within 48 hours of receiving your merchandise. Your packing slip is your proof of purchase and it must be presented for all discrepancies. This includes missing one damaged item(s). You will need to upload a picture of the items received, the packing slip, and email those along with the issue you are seeking to get resolved to help.sleepingbeauty@gmail.com . If the packing slip is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the items were purchase for. 

  • Shipping fees are non-refundable 

PLEASE BE AWARE that Instagram, Facebook and SnapChat is not a form of email.